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FAQ
Got questions? We've answered some of them here. If you still need further information, please complete the form on the Contact Us page and we'll get back to you!
Buying gifts
We all love gifts and for that free wheeling cyclist in your life, a gift card from Velo Flamingo is just the ticket (or gift!). We provide gift cards in a range of amounts. You can view the gift cards here.
How long will it take to get my orders?
It depends on where you are. Orders are all dispatched from our Dublin based HQ. Generally, we estimate orders to arrive within 5-7 business days for within the island of Ireland. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Returns
We want you to be completely happy with your purchase. If you change your mind within 14 days, we are happy to process a return. The items that are being returned must be in their original condition, unwashed and unworn. They will need to have their labels still attached and should be in their original packaging. For more information, please take a look at our Returns Policy.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Had a fall? Crash replacements...
Your lovely gear got mashed and is no longer wearable? We’ve got you covered. Drop us a note here with your order reference number and photos of the sorry looking damaged gear and we will provide you with a discount code for up to 50% off replacement kit. Read the full terms and conditions here.